In a game with frequently changing rules, retailers need to quickly adapt to stay on top. We know from experience. We’re industry thought leaders who defined the omnichannel movement a decade ago. And we’ve steadily built on this legacy, earning a reputation for not only tracking retail’s trajectory—but actually shaping its future.
We believe that strong teams propel our success. This means prioritizing diversity, equity, and inclusion in teaming, as well as collaborating with a broader ecosystem of global industry leaders. These partnerships, along with our executive networks and proprietary tools, uniquely position us to solve your most demanding challenges. Leveraging lessons learned from 3,000 projects—across grocery, apparel, luxury, restaurants, hospitality, specialty and more—we equip you with tailored strategies to meet today’s challenges and tomorrow’s opportunities. This on-the-ground expertise helps you:
- Build omnichannel customer journeys that merge the physical and digital.
- Make bold moves—whether new formats, innovative store concepts, or a reimagined supply chain.
- Achieve the right assortment that takes into account localized variety, private label, and a strategic mix of winning brands and SKUs.
- Get the right price with a clear strategy for promotion, price transparency, and unit cost protection.
- Reduce costs by considering the investments needed to fund growth initiatives.
- Deliver convenience and personalization by understanding and anticipating consumers’ needs.
- Leverage advanced analytics to improve assortment, pricing, supply chain, operations, and the customer journey.
- Test and learn in an agile way to maximize customer engagement.
- Evaluate strategic partnerships or M&A with retail disruptors to elevate your offering.
Digital disruption, channel expansion, new business models, and heightened consumer expectations have made profitable growth that much more challenging—and that was before Covid-19. Re-tooling for the new normal requires a focus on convenience, engaging experiences, loyalty benefits, B2B profit pools, and a more comprehensive—and slicker—value proposition. Our experts are well positioned to help you not only scale the new hurdles—but also leapfrog the competition.
Sector Expertise
We help grocery organizations across the industry ensure their strategy both realizes near-term results and positions them to win in the future.
As the preeminent thought leader in fashion and luxury goods we have helped hundreds of companies in every category tailor winning strategies to gain a competitive edge.
The pace of innovation in the restaurant industry has accelerated. Rapid shifts in consumer behavior and digital technology are forcing companies to reinvent every facet of the business.
Envision the Future of Retail
As retail thought leaders, we’ve always had our fingers on the pulse of the industry’s evolution. In 2011, we helped define the shift from digital retailing to a broader and more dynamic consumer experience: omnichannel retailing. Today, we continue to build on this visionary approach, identifying and shaping key trends—like the pivot to customer-led experiences and the role of data analytics—and then responding with solutions to meet the moment. Our Future of Retail ecosystem encompasses four key areas:
Smart strategies to fortify your retail ecosystem
Capture data-driven insights, expand your retail network, improve your infrastructure, or cement a strong post-merger integration. We can help you:
• Sharpen your Omnichannel Strategy to seamlessly integrate physical and digital • Access—and leverage—powerful data and insights via Pyxis • Power growth with Enterprise Technology • Achieve strong M&A outcomes
Fuel growth—one customer touchpoint at a time
Exceed customer expectations while bolstering your brand with our tailored recommendations for brand growth strategy, the shopper journey, customer loyalty, and digital marketing. We can help you:
• Use personalization to engage customers • See how you measure up to the competition with NPS Prism® • Transform digital platforms into revenue with a Retail Media Network
Harness operational efficiency to win
Whether you want to leverage data to grow categories, nail pricing, or enhance your supply chain, you can transform your business by optimizing operations. We can help you:
• Grow categories while reducing costs with Advanced Retail Buying • Transform store operations for lower costs—and happier customers • Boost margins with Customer-Led Category Management • Sharpen your Consumer Pricing strategy • Reimagine your geographic footprint with Vantage • Reinvent your supply chain to seize a competitive advantage
Strengthen operations from the inside-out
A competitive position relies on airtight operations. Optimize your talent, process, and overall structure by integrating new capabilities and ways of working. We can help you:
• Become faster and more nimble as an Agile Enterprise • Embed ESG in your operations • Execute your strategy with a battle-tested Operating Model
Experience
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of the top 50 global retailers have worked with us in the past decade